1. When do you get a refund?
You get a refund when we fail to deliver what you paid for. Specifically:
- Cancelled order: the order could not start (for example, the service became unavailable). Full refund.
- Partial order: delivery stopped before the full quantity. Refund for the undelivered quantity, worked out pro rata from the order price.
- Payment without an order: you paid but no order was created, for example a UPI debit that never matched an order. Full refund once we confirm the payment reached us.
- Duplicate payment: you paid twice for the same order. The extra payment is refunded.
- Order we refuse: if we cancel an order under our terms for reasons other than misuse, it is refunded in full.
2. How are refunds paid?
How a refund is paid depends on whether you have an account and how you paid.
- Account holders: refunds for partial and cancelled orders go to your SparkLikes wallet automatically, with no request needed. You can use the balance straight away.
- Guests: contact support with your order reference. You can choose a refund to the original payment method or a credit code for a future order.
- UPI refunds go back to the UPI account that paid.
- USDT refunds are paid in USDT to a wallet address you give us, on the network we use, minus the network fee for the transfer. We are not responsible for losses caused by an incorrect address you provide.
3. How long do refunds take?
- Wallet refunds: automatic, usually as soon as the order is marked Partial or Cancelled.
- Guest refunds: we process them within 3 working days of receiving your request with the order reference.
- UPI: after we send it, banks usually credit the refund within 5–7 working days.
- USDT: sent within 3 working days of your request; the blockchain confirms in minutes.
If a refund has not arrived within these times, contact support with your order reference.
4. What is not refundable?
Once engagement has been delivered, it is not refunded. That includes:
- delivered engagement that later drops; drops are handled only by refill within the option's window, under the refill and drop policy;
- drops on options marked “No refill”, or after the refill window has closed;
- orders where you entered a wrong, private or non-existent link or username, or changed, deleted or privated the target during delivery, to the extent the order had started;
- the overlapping part of two orders running on the same link at the same time;
- changes of mind after an order has started;
- orders affected by platform actions against your account, such as restrictions or removals;
- orders placed in breach of our terms.
5. Can I cancel an order?
No. Orders are sent for delivery automatically the moment payment is confirmed, and they can't be cancelled after that — so please check the link and quantity before you pay. If we can't deliver an order, it is cancelled on our side and refunded under section 2.
6. Can I withdraw my wallet balance?
Wallet balance is prepaid credit for SparkLikes services and is normally used for orders. If you close your account, you may request a refund of your unused top-up balance, minus any promotional bonus credit and, for USDT, the network fee. Refunds of balance from wallet refunds of earlier orders are paid by the same method as the original payment where possible.
We may decline withdrawal requests that look like an attempt to move money through the wallet rather than buy services.
7. What about chargebacks and disputes?
Please contact us before raising a dispute with your bank or UPI app; most issues are resolved faster directly. If a dispute is raised for an order that was delivered, we will provide the order records to the bank, and we may suspend the related account while it is open.
8. How do I request a refund?
Email contact.followkart@gmail.com or use the contact page, Every day, 10:00–22:00 IST, with your order reference. For UPI issues, include the UTR number; for USDT, the transaction hash and the address to refund to. If you are not satisfied with our answer, write to our grievance officer, contact.followkart@gmail.com.